Organization

Organizations represent the top-most entity on Onfleet. Administrators, dispatchers, teams, workers and tasks all belong to an organization. Further, organizations may be linked to other organizations so that tasks can be assigned across organizational boundaries through the Connections feature.

Administrator

Administrators are users who perform actions via the dashboard. An organization has one administrator of type super and zero or more of type standard (also known as dispatchers in the dashboard). Administrators manage workers based on membership in the organization’s teams.

Dispatchers

Dispatchers are standard administrators who manage day-to-day delivery operations via the dashboard. They can view and assign tasks, monitor driver progress, and communicate with workers and recipients. Unlike super administrators, dispatchers have limited permissions and can only manage workers within their assigned teams. Dispatchers are represented in the API as administrators with type standard

Worker (Driver)

Workers (also known as drivers in the dashboard) are the members of an organization who perform actions via the Onfleet mobile applications. They may belong to teams managed by any number of administrators in their own organization. Workers have a vehicle with which tasks are completed.

Hub

A hub is a depot for a team: the location from where all deliveries start for the team's workers, for the purposes of route optimization only; teams can have zero or one hubs.

Team

Teams are named entities that bring together administrators and workers belonging to the same organization. Teams have hubs from where its workers may start and end their shifts.

Destination

Destinations represent the location details for tasks, including exact coordinate and address information.

Route

A route is an ordered sequence of tasks assigned to a specific worker for completion during their shift. Routes are optimized based on location, time windows, and delivery priorities.

Recipient

A recipient is an organization’s customer and a target for a task, that is, whom the task is being delivered to.

Client

A client is an organization that requests delivery services from a courier. In the marketplace model, clients create and manage orders that are fulfilled by courier organizations.

Task

Tasks represent units of work, defined by one destination and one recipient, that administrators create and assign to workers for completion.

Container

Containers are an abstraction which describes task assignment.

A container is an ordered list of tasks. Tasks always belong to exactly one container -- once created and when reassigned. When a task is started by a worker, it is no longer part of that container's tasks.

Organizations, teams and workers all correspond to containers as they can all be assigned tasks.

Webhook

Webhooks make it possible for your application to be notified of important system events, as soon as these take place within Onfleet.